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Application Development Outsourcing > Offshore Team Management |
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It is no doubt that managing an offshore service team to bring real business benefits to the client is a challenging work for any outsourcing vendors. Considerable time and effort are inevitably spent in coping with communication, cultural difference and staff turnover before the outsourcing team starts to be productive.
Axisoft Services team management is integral to the outsourcing services and adds value to our service deliverables.
On one side, we have adopted and established industry proven processes and framework to standardize our project team management, including data security control, reporting tools, Web platform (Global Service Platform) for project management and client interaction.
On the other side, each of our service team is managed by a dedicated consultant who has a rich experience in managing offshore service teams as well as outsourcing projects.
The consultant will be responsible for assembling a delivery team, setting project priorities and ensuring these priorities are clearly understood by both team members and the clients. He / She will define business deliverables and keep them relevant throughout the project cycle. They will also track benefits, realize quick wins, and motivate critical stakeholders to remain committed.
The consultant will also manage difference of culture and provide training to ensure that the service team possesses the technological expertise, as well as the business, organizational, and changes management skills necessary to deliver the promised outsourced business benefits.
Global Service Platform
Communication is a vital part of global outsourcing. Traditional means like telephone, fax and email are getting insufficient and inflexible for the rapid changing business environment. In AGS, our clients and service teams in difference locations could communicate as well as collaborate through our Global Service Platform (GSP).
GSP is a web based collaboration platform, which is powered by our awarded winning software – SQUARE. GSP provides a secure virtual office on the Web for clients and the service teams to coordinate, collaborate, communicate and tracking on any project or ad hoc initiative.
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