Traditional outsourcing service includes a variety of human resource service. In additional to recruitment service, it provides office and general administration service to the outsourcing members. In general, traditional off-shore outsourcing service takes clients a very long time to get the team to be productive and extra in-house staff effort is needed to run the team.

AGS is an end-to-end value added management service that establishes and runs the off-site team for our clients. Clients' return could be maximized within a short period of time.

With traditional outsourcing problems and execution barriers eliminated, clients could be hassle-free from establishing and running the team. Just staying the office, they can enjoy the professional service provided by the team. On-going management work could also be offloaded.

During the execution process, you will be responsible for identifying your contact points, defining the scope of service and requirements of the team members, reviewing outsourcing plan and confirming the management suggestions from our consultants.

During the team establishment process, you may be asked to review the resume of the team members, or carry out interviews if you prefer.

During the day-to-day operation, you may be responsible for assigning tasks to the team, and reflect all problems to our consultants, so that they could monitor the quality of the service.

Just like all other services in the market, AGS has her own risk. Being a responsible service provider, we shall not hide this from our clients.

During the service, you may encounter problems like recruitment, skill transfer, quality control, turnover and infrastructure malfunctions. Monthly review meeting would be launched between our experienced consultants and clients. The aim of the meeting is to reduce the risks in project development cycles. Also, our global service platform would provide a monitoring tool on the web and let our clients track the project status.

Being an award-winning service provider, we have our commitment to our clients. Once there is any problem encountered by our clients, our consultancy team will address the issue and solve the problem immediately. We will keep improving our service quality by customizing the working process for our clients until they are satisfied. In any case that our service cannot meet the requirements as stated in the service contract, our clients could request a refund or compensation under the full terms of the contract.

Outsourcing is not a quick fix, but an integral part of a long-term strategy. In general, the failures were caused by service providers who want to maximize their profits within a short period of time, and do not have long term commitment to serve their clients, reduce cost and help their clients focusing on their core competency.

Sometimes, our clients may have vigilance against AGS as they are afraid that they will lose their jobs. In fact, AGS is to secure their jobs instead of a threat to their career. If we do not improve and adjust our value-proposition, we shall find ourselves no longer competitive in the market very soon. This is a fact and examples can be easily found in America or Western European markets in the last decade.

In some cases, the clients may run their off-shore outsourcing center by themselves. They may underestimate the required efforts or lack the experience in working with people from different culture. Eventually, the project may fail.

Some clients may underestimate the importance of the team establishment process. They may expect the team to be productive when it is just set-up. The team establishment activities, which are essential for achieving long term success, such as business knowledge training and culture learning may be overlooked.

To all off-shore services, including AGS, an uninterrupted communication infrastructure is critical to the service quality. We have more than one least line between Hong Kong office and our AGS center in Zhuhai. The least lines are provided by different telecom companies.

In addition to the general communication methods, like phone, fax and email, we also have a VOIP and the most advanced collaboration platform that provides a virtual office on the Internet. With this virtual office, members from different offices could work together, share and discuss information on-line, just like staying in a single office.

Being an honest and reliable service provider, we shall tell our clients the truth that the AGS team cannot be fully productive at the early stage of the service. Like every outsourcing service in the market, there is a team establishment period for AGS. During the period, our consultants will carry out various activities, such as recruitment, training and documentation. In order to be successful for AGS service in the long term, the establishment period could not be eliminated. However, based on our experience in outsourcing service, software development, quality control, documentation, off-shore development center management and infrastructure investment, we guarantee our clients that the period is the shortest in the market.

In general, the period depends on the size of the team, the required technical skill and business knowledge. Basing on our experience, a team of five members with banking and Java experience may take two to three months to be productive.

During the establishment period, our service consultants will update the progress to our clients periodically to give a better resource plan. Also, the training result such as testing program, business domain test will be provided for our client for better information

In fact the answer to this question can be applied to most organizations and the answer could always be found from the following question. For how long can you endure the high running cost and the diversification of business focus, and eventually loss of market competitiveness? Then you may find that you should have used AGS since yesterday.

Nevertheless, there are thousands of excuses for organizations for not using AGS, such as the project schedule is tight and AGS could not help the project immediately; the colleagues are busy at the moment and there is no time for AGS implementation, etc. However, the fact is that AGS is for long-term benefit to the organization. The later you use AGS, the less competitive is your organization. Six months, one year or two years later, you still have to face the same problem of having tight project schedule and your colleagues being too busy. Therefore, our recommendation is that you should sit down and think carefully – How could you be competitive in the market? How can you focus on your core competency? Instead of working long hour, how could your colleagues contribute more to the organization?

You may find that with your current operation, you will keep suffering from the high running cost and loss of business focus. The consequences are deteriorations in service quality, working efficiency, market competitiveness, company profit, etc.

The objective of global service is to provide high quality offshore system development service. First of all, you have to assure that your service provider has the capability of developing large scale and complicated systems.

One of the ways is to verify if your service provider has a proven software product, which requires strong enforcement of software engineering practice. If possible, you should try the product in order to assess the capability of your service provider. A proven software proves that your service provider has the capability to implement complicated and large scale business application systems.

In addition to the execution capability of software engineering practice, the other critical successful factor of global service is the management capability to an offshore development team. You can review the management practice in various aspects, such as recruitment, team building, skill transfer, internal training, HR resource, day-to-day administration and monitoring, staff retention, rewarding scheme, etc.

In addition to collecting information from your provider, you should check if she has relevant successful cases. If possible, talk to their clients directly so that you can verify the capability of your provider.